We want you to love your purchase, so we are happy to return or exchange any unworn, unwashed or defective merchandise within 10 days from the online purchase date. All items that are returned for an exchange or refund must be unworn and have their original tags and packaging. 

The buyer is responsible for any return shipping costs. Please contact us before you return the item at info@micaelagreg.com. We will provide you with return instructions. All orders must be shipped back insured and with a request for signature for your own protection. Upon return we will contact you with exchange information or a refund. Shipping and handling and processing fees are not included in refund amounts.

Items purchased on markdown (including coupon code discounts of 20% or higher) are considered FINAL SALE, not eligible for return or exchange.
We cannot credit discounts or discount codes after purchase has taken place. Only purchases made through this website are eligible for returns or exchanges processing if they qualify. Purchases made from outside stores or websites are not eligible for return or exchange. Coupon codes do not apply during online sample sales.
Allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Micaela Greg is not responsible for any stolen packages, please be sure you submit a safe delivery address and communicate with your local carrier about any specific delivery requests. Once an item shows as delivered we are unable to acquire additional information in most cases and are not responsible for replacing or refunding the order. If you would like us to include signature confirmation, please choose that option during checkout.

All orders are processed from our Alameda,CA studio within 3 business days. Please allow more time for processing during holidays and peak sales. We process and ship orders Monday-Friday, excluding holidays. All shipments within the U.S. are sent by USPS Priority Mail or FedEx Ground unless otherwise instructed. Signature is required. Residents of California will 8.75% sales tax on their purchase. All customers receive a shipping notification with tracking information, once the order has been processed. 

International shipments will be sent USPS First Class International mail unless other arrangements are made prior to shipping. For buyers interested in Delivery
Confirmation/Tracking, USPS Global Express is the only shipping method which includes these services. If you wish to upgrade please contact us at info@micaelagreg.com for a quote. Shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery. Micaela Greg is not responsible for payment of this duty. We are not responsible for uninsured items lost in the mail. Please write us to request insurance if desired.

Any further inquiries please contact us at info@micaelagreg.com